FAQs
Shipping Questions ✈️
How long will it take for my order to arrive?
Delivery times depend on your location and the shipping option you select at checkout. Standard shipping typically takes 7-10 business days.
You will receive a tracking number to monitor your order’s progress.
Do you ship worldwide?
No, currently we only sell to the US, UK, Australia and New Zealand!
Shipping times and costs may vary depending on your destination.
All international orders come with tracking, so you can stay updated on your delivery status.
How can I track my order?
Once your order is shipped, we will send you an email with a tracking number and a link to the courier's tracking page.
Simply click the link and enter your tracking number to see your order’s latest status.
Can I change my address after placing an order?
If you need to change your shipping address, please contact us immediately.
We’ll do our best to update your details before the order is shipped. However, changes may not be possible if the order is already in transit.
What to do if my package is delayed or lost?
If your package is delayed, please check the tracking information provided for any updates.
If it appears lost, contact our customer service team, and we will help you resolve the issue promptly.
What if my package arrives damaged?
If your package arrives damaged, please contact us right away with photos of the damaged items and packaging. We will work with you to resolve the issue.
Note: For these cases, we recommend that you acquire Shipping Insurance.
Do you offer shipping insurance?
Yes, we offer optional shipping insurance to protect your order against loss or damage during transit.
You can add it at the cart for extra peace of mind.
Order Questions 📦
Can I modify or cancel my order after placing it?
If you need to make changes or cancel your order, please contact us as soon as possible.
We’ll do our best to accommodate your request if the order hasn’t been processed or shipped yet.
How can I check the status of my order?
You can check your order status by logging into your account on our website or using the tracking link sent to your email. This will provide updates on your order’s progress.
Will I receive an order confirmation?
Yes, once your order is placed, you will receive an order confirmation email with all the details of your purchase.
If you don't see it in your inbox, please check your spam or junk folder.
What should I do if I don’t receive my order confirmation email?
If you haven’t received a confirmation email within a few minutes of placing your order, please check your spam or junk folder.
If it’s still not there, contact our support team to verify your order details.
What should I do if I receive the wrong item?
If you receive the wrong item, please reach out to our customer service team with your order details and a photo of the item received. We’ll promptly arrange for a replacement or refund.
Payment Questions 💳
What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure payment options at checkout.
Is my payment information secure on your website?
Yes, it is safe. Our website uses industry-standard encryption to protect your payment information. We follow stringent security measures to ensure your data is secure during transactions.
Why was my payment declined?
Payment could be declined for several reasons, such as incorrect card details, insufficient funds, or security issues with the payment provider.
Please double-check your information or try a different payment method. If the issue persists, contact your bank or payment provider.
Can I use multiple payment methods for a single order?
Currently, we only accept one payment method per order. If you need to split the payment, you may need to place separate orders.
Can I change my payment method after placing an order?
Unfortunately, once an order is placed, the payment method cannot be changed.
If you encounter issues with your payment, please contact us immediately to discuss potential solutions.
Will I receive a receipt for my purchase?
Yes, you will receive a receipt via email once your payment is processed. It will include details of your purchase and payment. If you don’t receive it, check your spam folder or contact us for assistance.
Coffeedei™ Espresso Maker Questions ☕
How do I use the Espresso Maker?
Using the Espresso Maker is simple and straightforward. This easy-to-follow process ensures you get the perfect cup of coffee with minimal effort.
- Choose Your Coffee
Select your favorite coffee, whether it’s a pod or ground coffee, and place it in the dedicated spot in the machine.
- Screw
Attach the coffee holder to the rest of the machine by screwing it in securely.
*Make sure it is tightened well to ensure proper operation.*
- Add Water
Pour hot or cold water into the water tank.
- Click!
For a quick brew, simply click the button if you’re using hot water. If you’re heating the water, press and hold the button for two seconds to start the heating process.
- Enjoy
Once brewing is complete, take your cup of intense and creamy coffee and enjoy it wherever you are!
Can it heat water?
Yes, the Espresso Maker can heat water up to 203ºF (95°C).
It’s perfect for enjoying a hot, fresh cup of coffee everyday.
Note that using pre-heated water will help extend the battery life and number of cups brew.
Is it compatible with coffee pods or grounds?
BOTH! It’s compatible with both pods as well as ground coffee.
This flexibility allows you to choose between the convenience of pods or the flavor of freshly ground coffe.
What type of coffee pods is it compatible with?
Coffeedei™ is compatible with Nespresso® pods and all similar sized pods.
This gives you access to a wide variety of flavors and blends, so you can enjoy your favorite coffee or try something new with ease!
What colors are available?
The Espresso Maker comes in three stunning colors: Charcoal Black, Ruby Red, and Emerald Green. Availability may depend on stock levels, so be sure to check which colors are in stock when placing your order.
*Please note that colors may vary slightly due to high demand and limited batches.*
What types of coffee can I brew?
The Coffeedei™ Espresso Maker brews Espresso and Americano, but you can make a wide variety of coffee derivated drinks.
Some cool ideas include Cappuccino, Latte, Mocha, or Macchiato.
Whether you prefer a strong shot of Espresso or a creamy Cappuccino, we have you covered.
How much coffee can it brew at once?
It has an 80ml water tank, which is enough for 1-2 cups of coffee. The detachable cup has a capacity of 250ml, allowing you to prepare different coffee drinks and sizes to suit your taste.
How many cups can I brew on a single charge?
You can brew 3-4 cups with cold water or over 200 cups with hot water.
This makes it perfect for long days, travel, and multiple coffee moments.
How long does it take to fully charge?
It takes about 80 minutes to fully charge. With its fast-charging capability, you’ll spend less time waiting and more time enjoying your coffee, whether you’re at home or on the go.
Can I use it while it is charging?
For safety and to preserve battery life, it’s best to use the Espresso Maker once it is fully charged. Charging while using is not recommended.
Can I charge it with a power bank or other devices?
Yes, it can be charged with any USB compatible device, including power banks, laptops, and car chargers, so you’re never without power, no matter where you are.
Can I use it while traveling?
Yes, the Espresso Maker’s USB fast charging capability allows it to be charged with international adapters and power sources, making it ideal for global travel.
How easy is it to clean?
It’s designed to be user-friendly and easy to clean.
The detachable parts are simple to remove and clean, so you spend less time on maintenance and more time enjoying great coffee.
Is it dishwasher-safe?
The detachable parts are dishwasher-safe, so you can just wash them in the dishwasher.
The main unit is NOT dishwasher-safe and should be hand-cleaned with a damp cloth.
Is the Espresso Maker waterproof?
The Espresso Maker is water resistant, but not fully waterproof, so it should not be submerged in water or exposed to heavy rain.
Its removable parts, like the coffee cup and adapters, are designed to be freely washed with water. However, the main unit should be kept dry and cleaned with a damp cloth to ensure it remains in perfect working condition.
How should I store it when not in use?
For optimal longevity, store the Espresso Maker in its portable bag in a cool, dry place. Ensure it is fully charged before long periods of inactivity to maintain battery health.
What should I do if it doesn’t seem to be working properly?
If you encounter any issues, first check the user manual for troubleshooting tips. If problems persist, contact our customer support for assistance.
How Can We Help?
Do you have more questions?
Get in touch with us and contact our TEAM!